Kueski’s Journey to HR Excellence Through Darwinbox
In the fast-evolving fintech landscape, Kueski has emerged as one of Mexico’s most innovative companies - redefining access to financial services across Latin America. But as the organization expanded across Mexico, the U.S., and LATAM, it faced a growing challenge: fragmented HR operations that slowed agility and visibility.
For a company built on innovation, Kueski needed its HR function to be just as forward-thinking. The solution? Partnering with Darwinbox, the AI-native HCM platform trusted by global and fast-scaling organizations to unify their people operations and power growth.
This testimonial highlights how Kueski’s partnership with Darwinbox helped them reimagine HR efficiency, unify processes, and create a truly people first culture.
From Manual Processes to Unified Agility
Before Darwinbox, Kueski’s HR processes were dispersed across spreadsheets, Slack threads, and emails. Tasks like onboarding, leave approvals, and data tracking were heavily manual - creating inefficiencies and limiting HR’s ability to make data-backed decisions.
By adopting Darwinbox, Kueski brought all HR processes from Core HR and Workflows to Leave Management and Helpdesk into a single, intelligent platform. This shift created one source of truth for all people data, enabling the HR team to move from operational firefighting to strategic impact.t.
“With Darwinbox, we gained the flexibility and visibility we needed to evolve HR from a manual function to a strategic enabler,” says Cinthia Casillas, Head of People Operations at Kueski.
66% Efficiency Boost in Onboarding and Beyond
One of the most remarkable outcomes of this transformation came from onboarding. What once required three people to manage is now efficiently handled by one - a 66% reduction in effort thanks to automation and workflow intelligence.
This efficiency didn’t just save time; it elevated the employee experience. With Darwinbox, every onboarding journey became structured, transparent, and seamless - one of the most appreciated HR processes at Kueski today.
By automating routine tasks, the HR team has also freed up bandwidth to focus on strategic initiatives like culture development, workforce analytics, and leadership enablement, aligning perfectly with Kueski’s human-first vision.
Data-Driven, AI-Powered, and Human-Centric
Kueski’s partnership with Darwinbox goes beyond digitization; t’s about empowerment through intelligence. With Darwinbox’s AI-native architecture, Kueski now has real-time access to actionable insights across people data, helping HR teams predict trends, measure sentiment, and make informed, human-centered decisions.
From managing employee lifecycles to powering data-backed workforce planning, the platform ensures that HR is not just keeping up with the business - it’s helping lead it.
Empowering HR as a Strategic Partner
For Kueski, embracing Darwinbox wasn’t just an HR decision it was a strategic business move. The transformation reflects a broader mindset shift among global, forward-thinking leaders: HR is no longer a support function; it’s a growth engine powered by AI, agility, and empathy.
As Cinthia puts it, HR today is about being a strategic partner- one that understands people, culture, and the business equally well. With Darwinbox, Kueski now embodies that balance, blending efficiency with empathy and automation with authenticity.
A Future Fueled by Empathy and Technology
For Kueski, technology is not just about efficiency; it’s about empathy. As the company continues to grow, its partnership with Darwinbox is helping them balance automation with a human touch. This collaboration enables smarter decision-making while ensuring that their unique strength - their people - is not overlooked.
In the fintech world, innovation is constant - and so is evolution. Kueski’s HR transformation with Darwinbox showcases what’s possible when technology meets vision: a future where HR is intelligent, adaptive, and deeply human.
Watch the full story to see how Kueski is shaping the future of work with Darwinbox – the AI native HCM trusted by global innovators.
Watch the full testimonial video here: [Video Link]
