facebook

Think Prompt Help Desk

Get All Issues Redressed Painlessly

Key Features

Creation of Categories & Subcategories

Be it leaves, attendance adjustments or any such issues - the creation of help desk categories and subcategories to raise tickets is extremely easy. Not only does this streamline the process, it also helps with role-based query assignment.

Assignment of Forms for Workflows

You could define a form that you could create in the workflow tab or just have a default form attached to ensure proper assignment of the task.

Appointment of List of Assignees

On Darwinbox it’s extremely simple to assign who all will be responsible for specific tasks, to ensure speedy and focused resolution.

Definition of Issue Numbers

With Darwinbox, you could even slice and dice how issues are numbered with respect to companies, categories and regions of the issues.

Configured Service Level Agreements

You could have a Standard Service Level Agreement (SLA) or even Custom SLA depending on First Response (Hours), Assignee Work (Hours) and Auto Close (Days).

  • 250,000+ Employees love the Darwinbox experience

    Enterprises across sectors use Darwinbox to manage their Human Capital.