Horse Darwinbox Closes $72M Funding From TCV, Leapfrogs To Unicorn Status

EMPLOYEE HELPDESK

Show Up For Your Employees. Every Single Time

Provide exceptional support to your employees, wherever they are, whenever they need with an efficiently automated and advanced helpdesk system.

Let’s talk
Employee Helpdesk DarwinBox
gartner-voc

Darwinbox recognized as the Customers' Choice in 2022 Gartner® Peer Insights™ 'Voice of the Customer' Report for Cloud HCM Suites

Explore Now
Employee Support Dashboard

650+

Enterprises Are Delivering Enhanced Employee Support With Darwinbox

600+

Query Categories Managed

Pulse survey icon

50%+

Higher SLA Adherence

SLA icon

180K+

Support Tickets Generated

Support ticket icon
Arvind logo

When it comes to the HR solution for our people, we wanted a brand that could be a great combination of functionality & usability which we got with Darwinbox.

Salmon Christian Chief Manager-HR at Arvind
quotation icon blue small

Shalom Christian

Chief Manager – HR

quotation icon blue small

When it comes to the HR solution for our people, we wanted a brand that could be a great combination of functionality & usability which we got with Darwinbox.

Salmon Christian Chief Manager-HR at Arvind

Shalom Christian

Chief Manager – HR

Arvind logo
DARWINBOX
ADVANTAGE
Always On Customer
Employee Support
SLA support icon

SLA Led
Employee Support

From defining desired SLA’s to tracking them rigorously, deliver a customer quality support experience to your employees.

Redressals icon

Speedy
Redressals

Let your employees find answers whenever they need it, wherever they need it.

Configurability icon

Easily
Configurable

Define workflows and create categories unique to your organization and design your helpdesk, your way.

DARWINBOX ADVANTAGE

Always On Customer
Employee Support
SLA support icon

SLA Led Employee Support

From defining desired SLA’s to tracking them rigorously, deliver a customer quality support experience to your employees.

Redressals icon

Speedy Redressals

Let your employees find answers whenever they need it, wherever they need it.

Configurability icon

Easily Configurable

Define workflows and create categories unique to your organisation and design your helpdesk, your way

AUTOMATIC ASSIGNMENT

Set the rules. Then forget about it

Let the system take care of ticket assignment based on load, availability and other rules that you can pre-set.

 Say Hello to Darwin!
Automatic assignment of employee issues
SLA Configuration with breach detection
SLA CONFIGURATION

Ace your SLAs. At all levels

For better tracking and more granular control, define SLAs for each category and subcategory levels based on TATs of first response and resolutions. 

 Say Hello to Darwin!
AUTO CLOSURE

Relationships that guarantee closure

Configure the rule such that the ticket gets automatically closed after a defined number of days of inaction.

 Say Hello to Darwin!
SLA Dashboard with auto closure of tickets
Customizable forms
CUSTOMIZABLE FORMS

Forms that conform to your needs

Create custom forms based on category and subcategory levels to collect relevant information from employees while raising queries.

 Say Hello to Darwin!
AUTOMATED FEEDBACK

Love us? Hate us? Rate us!

Trigger feedback forms post query resolution for employees to rate the support they received.

 Say Hello to Darwin!
Feedback form via DarwinBot
One-to-one chat with employee and admin
CHAT

Connect better, resolve faster

Enable one-on-one chat between employees and admin for updates, progress and closure.

 Say Hello to Darwin!
ONE-VIEW DASHBOARD

Get fast diagnosis. Faster action

Identify what’s working, how many tickets are resolved, check for any SLA breaches and more with a single view dashboard for quick diagnosis and action.

 Say Hello to Darwin!
One View Dashboard with analytics

Resources

Darwin Insights

Case Study icon

CASE STUDY

Ujjivan Bank Driving Employee Satisfaction

Ujjivan Bank implemented Darwinbox across 17,000+ distributed employees to save HR Ops bandwidth, drive higher employee satisfaction and make data-driven people decisions.

Download

Authored by

Unmesh Lamture

Case Study icon

CASE STUDY

How Delhivery Engaged Their Distributed Workforce

Delhivery chose Darwinbox for their 23,000+ distributed workforce across 1200+ cities to increase HR operations efficiency and create a single source of truth for all things talent.

Download

Authored by

Unmesh Lamture

Case Study icon

CASE STUDY

MatchMove Unified HR Operations Across 6 Countries

MatchMove chose Darwinbox across 6 countries to increase employee efficiency and to unlock the true value of HR data by shifting to an integrated HR platform. 

Read

Authored by

Unmesh Lamture

Blog icon small

BLOG

Measuring The Real ROI Of HR Technology

One of the biggest ROI of investing in a robust HR technology is enhanced efficiency and productivity of the organisation. Find out what you can save and how much you can make with this calculator.

Read

Authored by

Unmesh Lamture

Blog icon small

BLOG

HR Tech: Enabling Efficiency, Empowering The HR

HR Technology is the magic wand that is transforming HR from a controller of processes to an enabler of efficiency and growth of the organisation. Here’s how Darwinbox does it.

Read

Authored by

Unmesh Lamture

Blog icon small

BLOG

Adapting your HR Tech Infrastructure For Remote Work

Every company’s existing HR tech has had to evolve rapidly in the face of a global pandemic to remain efficient. Here’s how your HR tech should adapt to the evolving.

Read

Authored by

Unmesh Lamture

Help Your Employees Help Themselves Using Darwinbox

Take A Quick Product Tour

Scroll to Top