EMPLOYEE HELPDESK

Show Up For Your Employees. Every Single Time

Provide exceptional support to your employees, wherever they are, whenever they need with an efficiently automated and advanced helpdesk system.

Employee Helpdesk

550+

Enterprises Are Delivering Enhanced Employee Support With Darwinbox

600+

Query Categories Managed

50%+

Higher SLA Adherence

180K+

Support Tickets Generated

When it comes to the HR solution for our people, we wanted a brand that could be a great combination of functionality & usability which we got with Darwinbox.

Shalom Christian

Chief Manager – HR

When it comes to the HR solution for our people, we wanted a brand that could be a great combination of functionality & usability which we got with Darwinbox.

Shalom Christian

Chief Manager – HR

DARWINBOX
ADVANTAGE
Always On Customer
Employee Support

SLA Led
Employee Support

From defining desired SLA’s to tracking them rigorously, deliver a customer quality support experience to your employees.

Speedy
Redressals

Let your employees find answers whenever they need it, wherever they need it.

Easily
Configurable

Define workflows and create categories unique to your organization and design your helpdesk, your way.

DARWINBOX ADVANTAGE

Always On Customer
Employee Support

SLA Led Employee Support

From defining desired SLA’s to tracking them rigorously, deliver a customer quality support experience to your employees.

Speedy Redressals

Let your employees find answers whenever they need it, wherever they need it.

Easily Configurable

Define workflows and create categories unique to your organisation and design your helpdesk, your way

AUTOMATIC ASSIGNMENT

Set the rules. Then forget about it

Let the system take care of ticket assignment based on load, availability and other rules that you can pre-set.

SLA CONFIGURATION

Ace your SLAs. At all levels

For better tracking and more granular control, define SLAs for each category and subcategory levels based on TATs of first response and resolutions. 

AUTO CLOSURE

Relationships that guarantee closure

Configure the rule such that the ticket gets automatically closed after a defined number of days of inaction.

CUSTOMIZABLE FORMS

Forms that conform to your needs

Create custom forms based on category and subcategory levels to collect relevant information from employees while raising queries.

AUTOMATED FEEDBACK

Love us? Hate us? Rate us!

Trigger feedback forms post query resolution for employees to rate the support they received.

CHAT

Connect better, resolve faster

Enable one-on-one chat between employees and admin for updates, progress and closure.

ONE-VIEW DASHBOARD

Get fast diagnosis. Faster action

Identify what’s working, how many tickets are resolved, check for any SLA breaches and more with a single view dashboard for quick diagnosis and action.

Resources

Darwin Insights

CASE STUDY

Ujjivan Bank Driving Employee Satisfaction

Ujjivan Bank implemented Darwinbox across 17,000+ distributed employees to save HR Ops bandwidth, drive higher employee satisfaction and make data-driven people decisions.

Authored by

Unmesh Lamture

CASE STUDY

How Delhivery Engaged Their Distributed Workforce

Delhivery chose Darwinbox for their 23,000+ distributed workforce across 1200+ cities to increase HR operations efficiency and create a single source of truth for all things talent.

Authored by

Unmesh Lamture

BLOG

Top HR Tech Trends That Will Rule 2021 & Beyond

Check out the top HR Tech trends of 2021 that will make your HR function more productive and efficient in the years to come – Employee Experience, AI, Augmented Analytics, and more!

Authored by

Unmesh Lamture

BLOG

Measuring The Real ROI Of HR Technology

One of the biggest ROI of investing in a robust HR technology is enhanced efficiency and
productivity of the organisation. Find out what you can save and how much you can make with this calculator.

Authored by

Unmesh Lamture

BLOG

HR Tech: Enabling Efficiency, Empowering The HR

HR Technology is the magic wand that is transforming HR from a controller of processes to an enabler of efficiency and growth of the organisation. Here’s how Darwinbox does it.

Authored by

Unmesh Lamture

BLOG

Adapting your HR Tech Infrastructure For Remote Work

Every company’s existing HR tech has had to evolve rapidly in the face of a global pandemic to remain efficient. Here’s how your HR tech should adapt to the evolving.

Authored by

Unmesh Lamture

Help Your Employees Help Themselves Using Darwinbox

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