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EMPLOYEE HELPDESK
Provide exceptional support to your employees, wherever they are, whenever they need with an efficiently automated and advanced helpdesk system.
Darwinbox recognized on the 2022 Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises
700+
Enterprises Are Delivering Enhanced Employee Support With Darwinbox
600+
Query Categories Managed
50%+
Higher SLA Adherence
180K+
Support Tickets Generated
When it comes to the HR solution for our people, we wanted a brand that could be a great combination of functionality & usability which we got with Darwinbox.
Shalom Christian
Chief Manager – HR
When it comes to the HR solution for our people, we wanted a brand that could be a great combination of functionality & usability which we got with Darwinbox.
Shalom Christian
Chief Manager – HR
ADVANTAGE
SLA Led
Employee Support
From defining desired SLA’s to tracking them rigorously, deliver a customer quality support experience to your employees.
Speedy
Redressals
Let your employees find answers whenever they need it, wherever they need it.
Easily
Configurable
Define workflows and create categories unique to your organization and design your helpdesk, your way.
DARWINBOX ADVANTAGE
SLA Led Employee Support
From defining desired SLA’s to tracking them rigorously, deliver a customer quality support experience to your employees.
Speedy Redressals
Let your employees find answers whenever they need it, wherever they need it.
Easily Configurable
Define workflows and create categories unique to your organisation and design your helpdesk, your way
AUTOMATIC ASSIGNMENT
Set the rules. Then forget about it
Let the system take care of ticket assignment based on load, availability and other rules that you can pre-set.
SLA CONFIGURATION
Ace your SLAs. At all levels
For better tracking and more granular control, define SLAs for each category and subcategory levels based on TATs of first response and resolutions.
AUTO CLOSURE
Relationships that guarantee closure
Configure the rule such that the ticket gets automatically closed after a defined number of days of inaction.
CUSTOMIZABLE FORMS
Forms that conform to your needs
Create custom forms based on category and subcategory levels to collect relevant information from employees while raising queries.
AUTOMATED FEEDBACK
Love us? Hate us? Rate us!
Trigger feedback forms post query resolution for employees to rate the support they received.
CHAT
Connect better, resolve faster
Enable one-on-one chat between employees and admin for updates, progress and closure.
ONE-VIEW DASHBOARD
Get fast diagnosis. Faster action
Identify what’s working, how many tickets are resolved, check for any SLA breaches and more with a single view dashboard for quick diagnosis and action.
Resources
Darwin Insights
CASE STUDY
Ujjivan Bank Driving Employee Satisfaction
Ujjivan Bank implemented Darwinbox across 17,000+ distributed employees to save HR Ops bandwidth, drive higher employee satisfaction and make data-driven people decisions.
Authored by
Unmesh Lamture
CASE STUDY
How Delhivery Engaged Their Distributed Workforce
Delhivery chose Darwinbox for their 23,000+ distributed workforce across 1200+ cities to increase HR operations efficiency and create a single source of truth for all things talent.
Authored by
Unmesh Lamture
CASE STUDY
MatchMove Unified HR Operations Across 6 Countries
MatchMove chose Darwinbox across 6 countries to increase employee efficiency and to unlock the true value of HR data by shifting to an integrated HR platform.
Authored by
Unmesh Lamture
BLOG
Measuring The Real ROI Of HR Technology
One of the biggest ROI of investing in a robust HR technology is enhanced efficiency and productivity of the organisation. Find out what you can save and how much you can make with this calculator.
Authored by
Unmesh Lamture
BLOG
HR Tech: Enabling Efficiency, Empowering The HR
HR Technology is the magic wand that is transforming HR from a controller of processes to an enabler of efficiency and growth of the organisation. Here’s how Darwinbox does it.
Authored by
Unmesh Lamture
BLOG
Adapting your HR Tech Infrastructure For Remote Work
Every company’s existing HR tech has had to evolve rapidly in the face of a global pandemic to remain efficient. Here’s how your HR tech should adapt to the evolving.
Authored by
Unmesh Lamture
Help Your Employees Help Themselves Using Darwinbox
