HighLevel's people team moves at the pace of a fast-growing SaaS business, and Amitha RKM, Director of People, Operations and Technology, says the system behind them can't afford to be a blocker. That bar led her team to evaluate Sapien against three design principles: simplicity, personalization, and consistency.
HighLevel kept user training deliberately minimal, and Amitha says adoption followed organically. The dashboard's action-oriented design lets time-pressed leaders approve, request, or act without searching for anything, cutting down the queries landing on HR teams and freeing up capacity across the business.
Watch the video to hear Amitha RKM describe what intentional design looks like from inside HighLevel's people team.