What stood out about Darwinbox's new design system.
HighLevel's people team runs at the pace of a fast-growing SaaS business, and Amitha RKM, Director of People, Operations and Technology, says the system behind that team can't afford to be a blocker. It has to be, in her words, simple, personalized, and consistent.
Those three principles became the test Amitha applied when she experienced Sapien, Darwinbox's newest platform experience, on a pre-production instance ahead of rollout. Watch the video here to hear what she noticed first.
The dashboard stood out immediately, built so HighLevel could tailor the landing page to its own users and context. Close behind was the employee profile page, where information once scattered across many clicks now sits behind a single section menu, surfacing exactly the capabilities each user has access to.
HighLevel kept training deliberately minimal and let adoption happen organically. Amitha describes an action-oriented dashboard that lets time-pressed leaders approve, request, and act without searching — a shift she credits with reducing the volume of queries reaching HR. Watch the video here to hear her describe the shift in her own words.
For Amitha, the details are personal as much as functional. She points to the visual design itself as a sign of modern design thinking, and an intentional shift toward the right experience for HighLevel's employees.
Watch the video here to hear Amitha RKM walk through what intentional design looks like from inside HighLevel's people team.
FAQs
What design principles did HighLevel evaluate in Sapien?
HighLevel's Director of People, Operations and Technology tested Sapien against three design principles — simplicity, personalization, and consistency — evaluating the platform on a pre-production instance ahead of rollout.
How does Sapien change the employee profile experience?
Sapien replaces an employee profile page that once required many clicks to find information with a single section menu, surfacing the capabilities each user has access to one click away.
Why does HighLevel say adoption improved without heavy training?
HighLevel kept user training deliberately minimal and saw adoption happen organically, which its people team credits to Sapien's action-oriented dashboard and the reduced need to search for information.
